Privacy Policy

1. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

• Full name
• Email address
• Phone number
• Date of birth
• Address (for at-home services)
• Payment and billing information
• Account or booking details
  
  

b. Health Information

If you receive medical, wellness, or aesthetic services through Ozeina, we may collect health-related information necessary to deliver safe and effective care. This may include medical history, treatment preferences, and relevant clinical data.

Where applicable, such information may be treated as Protected Health Information (PHI) and handled in accordance with relevant healthcare privacy regulations.

c. Automatically Collected Information

When you use our Services, we may automatically collect:

• IP address
• Device type and operating system
• Browser type
• Usage data and interaction behavior
• Cookies and similar tracking technologies
  
  

2. How We Use Your Information

We use your information to:

• Deliver personalized at-home medspa, wellness, and medical services
• Schedule appointments and manage bookings
• Communicate regarding your services, support, or updates
• Process payments and manage billing
• Customize treatment plans based on your needs and biology
• Improve our Services and user experience
• Maintain platform security and prevent fraud
• Comply with legal and regulatory requirements
  
  

3. Cookies & Tracking Technologies

Ozeina uses cookies and similar technologies to enhance your experience, analyze usage, and improve performance.

You may manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the Services.

4. How We Share Your Information

We do not sell your personal information.

We may share your information only in the following situations:

• With licensed medical providers and care teams delivering your treatments
• With trusted service providers (e.g., payment processors, hosting platforms)
• With insurance providers, if applicable
• To comply with legal obligations or regulatory requirements
• To protect the safety, rights, and integrity of Ozeina, our clients, and providers

All health-related data is handled with strict confidentiality and in compliance with applicable laws.

5. Data Security

We implement administrative, technical, and physical safeguards to protect your information. While we strive to ensure the highest level of security, no system can be completely secure.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Deliver services
• Comply with legal and regulatory obligations
• Resolve disputes
• Enforce our agreements
  
  

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request corrections or updates
• Request deletion of your data (subject to legal requirements)
• Opt out of non-essential communications

For health-related data, additional rights may apply under relevant healthcare laws.

8. Children’s Privacy

Ozeina does not knowingly collect personal information from individuals under the age of 13 without parental or guardian consent. If such data is identified, we will take steps to remove it promptly.

9. Third-Party Links

Our platform may include links to third-party websites or services. Ozeina is not responsible for their privacy practices or content.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be effective upon posting. Continued use of our Services indicates your acceptance of the updated Policy.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact: